Privacy Policy
Effective Date: June 28, 2026
1. Introduction
Welcome to Quinta Esmeralda. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.quintaesmerlada.pt] (the "Site").
Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason.
2. Information We Collect
2.1 Personal Data You Provide
We collect personal information that you voluntarily provide to us when you:
• Subscribe to our newsletter or marketing communications
• Make a purchase or request services
• Fill in contact or inquiry forms
• Contact us directly by email.
The personal information we may collect includes:
• Full name
• Email address and telephone number
• Billing and shipping address
• Payment information (processed securely via Stripe)
• Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our Site, we automatically collect certain technical information, including:
• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Device identifiers and device type
• Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third parties such as social media platforms, analytics providers, advertising networks, and business partners. This information is combined with data we collect directly from you.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
• To provide, operate, and maintain our Site and services
• To process transactions and send related information, including purchase confirmations and invoices
• To send administrative information such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To send promotional communications (where you have opted in to receive them)
• To personalize and improve your experience on our Site
• To monitor and analyse usage trends and Site performance
• To detect, prevent, and address fraud, security breaches, and other illegal activity
• To comply with legal obligations
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that another purpose is compatible with the original purpose
4. Legal Basis for Processing
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal information includes:
• Performance of a contract: Processing necessary to fulfil our contractual obligations to you
• Legitimate interests: Processing necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: Where you have given us clear consent to process your information for a specific purpose
• Legal obligation: Processing necessary to comply with a legal or regulatory requirement
5. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Site and delivering our services (e.g., payment processors, email platforms, cloud hosting providers). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
5.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect the rights, property, or safety of our company, customers, or others.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and for marketing purposes. Cookies are small data files placed on your device.
We use the following types of cookies:
• Essential cookies: Necessary for the basic functioning of the Site
• Performance cookies: Collect anonymized data on how visitors use our Site
• Functional cookies: Remember your preferences and settings
• Targeting/advertising cookies: Used to deliver relevant advertisements
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The criteria we use to determine retention periods include:
• The duration of our ongoing relationship with you
• Legal obligations requiring us to keep data for minimum periods
• Applicable statutes of limitations for potential legal claims
• Whether retention is advisable in light of our legal position (such as for pending litigation)
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights. They include:
8.1 Right to Access
You have the right to request a copy of the personal data we hold about you, along with information on how we use it.
8.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
8.3 Right to Erasure (Right to Be Forgotten)
You have the right to request the deletion of your personal data. Upon receiving a valid request, we will erase your personal information from our systems without undue delay, subject to the exceptions listed below.
How to Submit a Deletion Request:
To request deletion of your personal data, please contact us using any of the following methods:
• Email: info@quintaesmerlada.pt with the subject line "Data Deletion Request"
Your request must include your full name, email address associated with your account, and a description of the data you wish to have deleted. We will acknowledge receipt of your request within 5 business days and complete the deletion within 30 days, unless an extension is required, in which case we will notify you.
Exceptions to the Right of Erasure:
We may be unable to fulfil a deletion request where retention of your data is necessary:
• To comply with a legal or regulatory obligation
• For the establishment, exercise, or defence of legal claims
• To complete a transaction or fulfil a contract in progress
• For reasons of public interest in the area of public health or scientific/historical research
Where a full erasure is not possible due to these exceptions, we will inform you of the reason and will restrict further processing of your data to the extent permitted.
8.4 Right to Restrict Processing
You may request that we limit the way we use your personal information in certain circumstances, such as while we verify the accuracy of data you have contested.
8.5 Right to Object
You have the right to object to our processing of your personal data where we rely on legitimate interests as our legal basis. You may also object at any time to processing for direct marketing purposes.
8.6 Rights Related to Automated Decision-Making
You have the right not to be subject to a decision made solely by automated processing, including profiling, which produces legal or similarly significant effects.
To exercise any of the rights listed above, please contact us at info@quintaesmeralda.pt. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. Security of Your Information
We implement and maintain appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, access controls, secure servers, and regular security assessments.
However, no electronic transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable law.
10. Children's Privacy
Our Site is not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child without parental consent, we will take prompt steps to delete it.
11. International Data Transfers
Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your country. Where we transfer data outside the EEA or UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
12. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this document and, where appropriate, by sending you a direct notification. We encourage you to review this policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@quintaesmeralda.pt