Cancellation Policy

We understand that plans can change. Please review our cancellation terms carefully before completing your booking.

Full Refund Cancellations made at least 5 days prior to the scheduled check-in date are eligible for a full refund of the amount paid.

50% Refund - Cancellations made between 3 and 5 days prior to check-in will receive a partial refund. Please contact us directly for details on the applicable refund amount.

No Refund Cancellations made less than 72 hours before the scheduled check-in time, as well as no-shows, are non-refundable.

How to Cancel To initiate a cancellation, please contact us as soon as possible with your booking reference number.
Refunds, where applicable, will be initiated within 10 days of confirmation of cancellation, using the original payment method. The time for the refund to appear in your account may vary depending on your bank or payment provider.

All cancellation requests must be submitted in writing. Cancellation timing is based on the property's local time zone.

We reserve the right to make exceptions to this policy on a case by case basis. If you have any questions or concerns about our refund policy please contact us at info@quintaesmeralda.pt